Privacy Policy

This Privacy Policy outlines how Carver Lights collects, uses, stores, and protects your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using this website, you agree to the terms of this Privacy Policy.

Who We Are

Carver Lights is an Australian handmade lighting studio creating handcrafted ceramic lighting and sculptural homewares.

If you have any questions about this Privacy Policy or your personal information, you can contact us via the contact form on our website.

What Information We Collect

We may collect personal information including:

Your name
Email address
Phone number
Shipping and billing address
Purchase history
Information submitted through contact forms or email enquiries
Website usage data, including browser type, pages visited, and IP address

How We Collect Information

We collect information when you:

Place an order
Subscribe to our newsletter
Submit an enquiry through our website
Contact us directly via email or social media
Browse our website using cookies or analytics tools

How We Use Your Information

Your information may be used to:

Process and ship orders
Communicate with you about your order or enquiry
Provide customer support
Improve our website and customer experience
Send occasional marketing emails or updates (only if you opt in)
Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

Third-Party Services

We may use trusted third-party services to help operate our website and business, including:

Payment processors
Shipping providers
Website analytics services
Email marketing platforms

These providers only receive the information necessary to perform their services and are expected to handle your information securely.

Cookies & Website Analytics

Our website may use cookies and analytics tools to understand how visitors use the site and to improve performance and marketing.

Cookies are small files stored on your device that help improve your browsing experience. You can disable cookies through your browser settings if preferred.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

While we strive to protect your information, no method of online transmission or electronic storage is completely secure.

Access & Correction

You may request access to the personal information we hold about you and request corrections if necessary.

To make a request, please contact us through our website.

Marketing Communications

If you subscribe to our mailing list, you may receive occasional updates about new collections, products, or studio news.

You can unsubscribe at any time using the unsubscribe link included in marketing emails.

Overseas Disclosure

Some third-party services we use may store data on servers located outside Australia. By using our website, you consent to this disclosure where necessary for the operation of our business.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business or legal obligations. Updates will be published on this page.

Contact

If you have any questions regarding this Privacy Policy or your personal information, please contact us through Carver Lights.